Delivery & Returns
Moving is busy enough. Here is everything you need to know about getting your boxes and packing supplies to your door, and what to do if something is not quite right.
Delivery
Order before 7pm and we can deliver the next day (excluding bank holidays).
Ordering on a Saturday? Orders placed after 4pm on Saturday will be delivered on Monday, not Sunday.
*Next Day Delivery orders placed before cut-off on Friday will be delivered on Monday. Your order may arrive over the weekend, but we cannot guarantee this as it depends on how busy the courier network is.
Good to know
Remote areas
Isle of Man, Isle of Wight and Scottish Highlands: please allow an extra 24 hours. Due to customs restrictions, we cannot ship to the Channel Islands.
Tracking your order
You will get an email or text with your tracking number once your order is dispatched. Track DPD orders here.
Smaller items
Items such as marker pens, plastic sacks and tape dispensers may be sent with Royal Mail or Evri.
Safe places and neighbours
Nominating a safe place or neighbour is at your own risk, and we cannot be held responsible once delivery is made. A previous choice may be saved as the default for your address.
Returns
We want you to be 100% happy with your AnyBoxes order. If your items are not quite what you wanted, returning them is simple.
Contact our customer care team within 14 working days of delivery to get your 5 digit Returns Authorisation Number (RAN).
Write your RAN clearly on the outside of the box. We cannot accept any returns without one.
Post your items to the returns address below. Your refund is processed within 14 working days of us receiving it.
We will refund the original delivery cost (if you paid any), but return postage is at your own cost.
Arrived damaged?
We pack every order carefully, but accidents can happen. Thanks to our 100% satisfaction guarantee, just let us know within 7 days of receiving your order and we will arrange a replacement.
Returns address
RAN: ________
AnyBoxes Returns
c/o Direct Global Trading
Unit 9 Strafford Industrial Park
Gilroyd Lane, Dodworth
Barnsley S75 3EJ
Make sure your RAN is clearly visible on the label.
Need a hand?
Questions about delivery or returns, before or after you order? Message us on WhatsApp or email boxes@anyvan.com. We aim to reply within 24 hours.
